Cowhide Lychee Pattern Togo Leather Handbag - Stylish, Commuter-Friendly Shoulder Messenger Bag for Women

Buy with PayPal to have a guarantee and support if you ever have a problem! June 9, 2025 - bag arrived broken, unusable, the clasp is severed. The rest of the bag is pretty, good quality leather. For safety I had made a video from the moment I took the package from my mailbox until the total unboxing. Unfortunately for their system the video was too large (greater than 25.2MB), so I made them another one explaining the video problem, and sending proof of the download problem . June 10, 2025 - Morning : Natalia in customer service confirms that with the secondary video and my photos, “everything is in order”, and offers me a 40% refund, which I refuse because the bag is completely unusable. I requested either a quick replacement, or a refund (with return of the unusable bag of course). => as she told me that my secondary video was good, I deleted the long and heavy one due to lack of space. June 10, 2025 - afternoon : Daria from customer service is asking me for the unboxing video (which I deleted this morning following Natalia's information). At this stage, I have opened a dispute with PayPal, because it is clear that their customer service is not acting in good faith and that they are going to try to scam me. June 10, 2025 - evening : Daria sends me a message apologizing for the first offer, and re-proposes 40% refund. I refused and asked for the bag I ordered, or a refund upon return. It's really not serious ! June 11, 2025 - afternoon : Daria proposes that I repair the bag myself and that they will reimburse me up to the total value of the bag.. I replied by asking if they know any repairers in my area (the clasp is very particular and they can only change it by cutting the inside of the bag), and the only local cobbler cannot help me at all for the next few weeks (everything must be done within 30 days for the warranty). June 14, 2025 : Daria asks me to destroy the bag in several pieces, so that it is irreparable, and to send her the photo so that they can give me a refund.. And to keep all the pieces safe until I receive my money. So that's what I did. June 16, 2025 d Daria confirmed to me that the refund was made, received the same day on PayPal. It's still incredibly laborious ! —————- P.S.: In the package was a ticket / receipt in Chinese that I had translated into French by Google translate (attached), the price of the bag is 3098 Yen, which is less than €19.

The bag is not white but cream colored Very very disappointed with my order How do I get reimbursed?